Returns & Exchanges

NAMILIA offers a 14-day return period from the date of delivery for all items in original, unworn condition with all tags attached. Please note that for hygiene reasons, certain items such as intimates and swimwear cannot be returned if the protective seal is broken.

1

Initiate Your Request

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene stickers remain intact and untampered.

3

Ship the Items

Affix the provided return shipping label to your package and drop it off at your nearest authorized courier location.

4

Quality Check & Refund

Once our warehouse team inspects and approves the return, your refund will be processed to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing