Frequently Asked Questions

Everything you need to know about your Namilia order.

Where does Namilia ship to?

We offer worldwide shipping. Delivery times and costs vary depending on your location, with express options available at checkout.

What is your return policy?

You can return any unworn items with original tags attached within 14 days of delivery. Please note that for hygiene reasons, certain items like intimate wear cannot be returned.

How do I know which size to choose?

Detailed size guides are available on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric elasticity mentioned in the description.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.

Are customs duties included in the price?

For orders outside of the European Union, custom duties and taxes may apply upon arrival. These charges are the responsibility of the customer and are determined by local customs authorities.